Booking, Payment & Cancellation Policy

Please read these terms before confirming a journey with RL Chauffeur Services (RLCS). Payment of the required deposit and issue of an RLCS booking confirmation/reference confirms acceptance of the booking terms agreed for that journey.

1. Advance booking

Standard journeys should be booked at least 48 hours before the scheduled pickup. Requests made inside 48 hours may be accepted at RLCS’s discretion and subject to availability.

2. Quote, deposit & confirmation

A quotation or enquiry is not a confirmed booking. A deposit equal to 35% of the quoted journey price is required to secure the booking unless RLCS agrees otherwise in writing. The booking is confirmed when RLCS accepts the booking, receives the required deposit and issues an RLCS booking confirmation/reference.

The remaining balance must be paid in accordance with the payment instructions provided for the booking.

3. Customer cancellation charges

Cancellation charges are calculated against the quoted journey price:

More than 72 hours before pickup: no cancellation charge.
48–72 hours before pickup: 15%.
24–48 hours before pickup: 25%.
12–24 hours before pickup: 50%.
Less than 12 hours before pickup: 75%.
No-show: 100%.

4. Refund costs

Where a refund is due following cancellation by the customer, RLCS may deduct reasonable, non-recoverable payment-processing or administrative costs actually incurred in processing the booking and refund. Any such deduction will not exceed 10% of the refundable amount. This is separate from the applicable cancellation charge above.

Where the amount already paid exceeds the applicable cancellation charge and permitted refund costs, the remaining amount will be refunded. Where the amount paid is less than the applicable cancellation charge, the outstanding amount remains payable.

5. No-show

A passenger who does not attend the agreed pickup and has not made alternative arrangements accepted by RLCS will be treated as a no-show. The full quoted journey price is payable.

6. Flight delays & disruption

If a flight is delayed or travel plans are disrupted, please contact RLCS as soon as possible. We will make reasonable efforts to accommodate a revised pickup where availability permits. Material changes to the journey may result in a revised quotation.

7. Changes to a booking

Changes to pickup time, airport, destination, passenger requirements, additional stops or other material journey details are subject to availability and may change the quoted price.

8. Cancellation by RLCS

If RLCS cancels a confirmed booking because RLCS is unable to provide the agreed service, all payments received for the service not provided will be refunded in full. No cancellation charge, refund administration charge or refund-processing deduction will apply when the cancellation is due to RLCS.

9. Contact

For booking changes or cancellations, contact RLCS promptly by WhatsApp on +44 7402 368383 or email rlchauffeurservices@hotmail.com.

Last updated: 17 September 2026.